Complaints

Putting things Right!


Whilst we endeavour to provide an unparalleled service that leaves our customers more than happy, occasionally we appreciate that sometimes things go wrong. If they do, it is important to us that you give us the opportunity to put things right. So if you do have a complaint, please contact us in the first instance through the channels below. 

Ways You Can Complain.

Talk to Your Agent

Your Agent will provide with a copy of our complaints leaflet and also has the facility to record your complaint and forward it by email to our office on your behalf

Telephone

Call us and ask to speak to our complaints manager. You will then receive a return phone call from someone trained to deal with your complaint

01324 614082

By Email

email the complaints manager through complaints@handycashhomecredit.com

describing clearly your complaint and what you would like to see as a resolution to your complaint.

Our Complaints Procedures.
We aim to resolve all complaints within 3 working days from receipt of your complaint. 

If it has not been possible to resolve the complaint within 3 working days we will inform you of our findings and try to resolve the issue within a further 7 days.
 
If we have been unable to resolve a complaint within 3 working days we will issue a final response no later than 8 weeks after receipt of the complaint with the result of our findings.
 
In the unlikely event we have been unable to resolve your complaint satisfactorily you can refer your complaint to our trade organisation, the Consumer Credit Association as well as the Financial Ombudsman Service below.

Consumer Credit Association

Consumer Credit Trade Association

CCA link

FOS

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

0800 023 4567


www.financial-ombudsman.org.uk

Share by: