Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. You can compare our loans to other short-term lenders.

Support when you need it

Money worries?
You’re not alone.

Life can change quickly. If you’re finding it difficult to keep up with payments, please talk to us. We’ll listen, explain your options and help you find a way forward.

  • We’ll listen
  • No judgement
  • Clear next steps
A customer speaking with an adviser

Talking is a positive first step.The sooner you get in touch, the sooner we can understand what has changed.

FREE & INDEPENDENT

Trusted debt advice,
without the pressure.

You can also speak confidentially with an independent organisation. These services offer free, impartial support and can help you understand the options available.

National Debtline
INDEPENDENT CHARITY

National Debtline

Independent debt advice for people who are struggling with debt and need practical guidance.

Visit National Debtline
StepChange Debt Charity
DEBT CHARITY

StepChange

Free, impartial advice and ongoing support to help you understand and deal with your debt.

Visit StepChange
MoneyHelper
GOVERNMENT-BACKED

MoneyHelper

Free, impartial guidance covering debt, budgeting, savings, pensions and everyday money decisions.

Visit MoneyHelper
WHEN THINGS CHANGE

Whatever the reason,
it’s always worth reaching out.

Financial difficulty can happen for many reasons. Here are some situations where an early conversation can help us understand the support you need.

A person feeling worried about money
01

A sudden income change

Redundancy, reduced hours or an unexpected bill can quickly put pressure on household finances. Contact us so we can understand what has changed.

A person receiving emotional support
02

Money affecting your wellbeing

If stress, anxiety or ill health is making finances difficult to manage, tell us what you feel comfortable sharing so we can listen and discuss support.

A person under financial stress
03

Gambling affecting your finances

If gambling is making repayments difficult, reaching out is a constructive step. We can listen and discuss what happens next with you.

TALK TO US

A conversation can make things feel more manageable.

See all contact options